TeamSupport customer support software
offers a comprehensive, bi-directional integration with Salesforce CRM to improve clarity and streamline workflows. Basic customer and contact information is synced effortlessly, along with ticket data and custom fields. This allows for stronger communication between teams, increased efficiency and happier customers.
Customers benefit from the exceptional CRM capabilities of Salesforce, combined with the best-in-class B2B (business-to-business) customer support offered by TeamSupport. Instead of creating duplicate entries in 2 systems, agents or sales reps only have to enter the information once, and each can see the same data. No more data entry errors, no more duplication of effort, and no more "silos" between sales and customer service.
More information can be found on the Salesforce AppExchange.