It only takes a minute to integrate with Slack. You’ll get notified about messages from your users and everything happening behind the scenes in your Team Inbox.
Slack is a popular team communication tool, and TeamSupport lets you post messages on one of your Slack channels through ticket automation.
Simply set up your Incoming Webhooks in Slack, then paste the Webhook URL in TeamSupport, under the Slack software integration. Once you click the activation button, you're synching with Slack!
In Ticket Automation, you'll then have a new action for "Post to Slack". It's that simple! You can use the same placeholder functionality as with other Ticket Automations and can quickly and easily share with your team via Slack.
Our help desk integration with Slack makes sure you are aware of new activity in your team's inbox. For example you can set Slack to update: