A Subprocessor is a third party data processor engaged by TeamSupport and/or its Affiliate, who agrees to receive personal data from TeamSupport and/or its Affiliate intended for processing activities to be carried out (i) on behalf of TeamSupport or its Affiliate customers; (ii) in accordance with customer instructions as communicated by TeamSupport and/or its Affiliate; and (iii) in accordance with the terms of a written contract between TeamSupport and/or its Affiliate and the sub-processor.
| Type of data transferred | Type of data transferred | Purpose for the data transfer | Location |
| Amazon Web Services, Inc. | Personal data contained in communications customers send or receive through TeamSupport’s services. | Provision of communication between customer and customer’s end-users. Data storage. | USA |
| CloudFlare, Inc. | Personal data contained in communications customers send or receive through TeamSupport’s services. | Fast data transfer, an additional layer in mitigating DDOS attacks |
Global for customers on www.snapengage.com
Europe for customers on eu.snapengage.com |
| ElasticSearch, Inc. | Personal data contained in communications customers send or receive through TeamSupport’s services. | Textual search of content in TeamSupport systems. | USA |
| Google Inc. (Google Cloud Platform) | Personal data contained in communications customers send or receive through TeamSupport’s services. | Provision of communication services between customer and customer’s end-users. Storage. |
USA for customers on www.snapengage.com Europe for customers on eu.snapengage.com |
| International Business Machines Corporation | Personal data contained in communications customers send or receive through TeamSupport’s services. | Sentiment analysis. | USA |
| logz.io | Data contained in communications customers send or receive through TeamSupport’s services. May include Personal data. | Log aggregation. | USA |
| Mixpanel, Inc. | Metadata about TeamSupport’s clients user-level behavior and feature usage. It specifically does not include any chat conversation data, or data from or about end-users ("chat visitors"). | Provision of real-time insights into how customers interact with the TeamSupport platforms for the purpose of better understanding customer intent and needs. | USA |
| Salesforce.com, Inc. (dba MuleSoft) | Personal data contained in communications customers send or receive through TeamSupport’s services. | Integration with third party systems. | USA |
| NewRelic, Inc. | Application performance data. | Performance monitoring. | USA |
| Pendo.io, Inc. | Application performance data. | Performance monitoring. |
USA |
| Pusher | Personal data contained in communications customers send or receive through TeamSupport’s services. | Provision of communication services between customer and customer’s end-users and realtime update on responsive webpages. |
USA for customers on www.snapengage.com and www.teamsupport.com Europe for customers on eu.snapengage.com |
| Sisense, Inc. | Personal data contained in communications customers send or receive through TeamSupport’s services. | Data analytics |
USA
|
| SocketLabs Acquisition, LLC | Personal data contained in communications customers send or receive through TeamSupport’s services. | Email Communication |
USA |
| Twilio (dba Twilio and dba Sendgrid) | Personal data contained in communications customers send or receive through TeamSupport’s services. | Provision of voice and short text service communication between customer and customer’s end-users, for customers who have enabled the call-me or sms-to-chat features |
USA for customers on www.snapengage.com and www.teamsupport.com
|
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