| Type of data transferred |
Type of data transferred |
Purpose for the data transfer |
Location |
| Amazon Web Services, Inc. |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Provision of communication between customer and customer’s end-users. Data storage. |
USA |
| CloudFlare, Inc. |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Fast data transfer, an additional layer in mitigating DDOS attacks |
Global for customers on www.snapengage.com
Europe for customers on eu.snapengage.com
|
| ElasticSearch, Inc. |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Textual search of content in TeamSupport systems. |
USA |
| Google Inc. (Google Cloud Platform) |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Provision of communication services between customer and customer’s end-users. Storage. |
USA for customers on www.snapengage.com
Europe for customers on eu.snapengage.com
|
| International Business Machines Corporation |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Sentiment analysis. |
USA |
| logz.io |
Data contained in communications customers send or receive through TeamSupport’s services. May include Personal data. |
Log aggregation. |
USA |
| Mixpanel, Inc. |
Metadata about TeamSupport’s clients user-level behavior and feature usage. It specifically does not include any chat conversation data, or data from or about end-users ("chat visitors"). |
Provision of real-time insights into how customers interact with the TeamSupport platforms for the purpose of better understanding customer intent and needs. |
USA |
| Salesforce.com, Inc. (dba MuleSoft) |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Integration with third party systems. |
USA |
| NewRelic, Inc. |
Application performance data. |
Performance monitoring. |
USA |
| Pendo.io, Inc. |
Application performance data. |
Performance monitoring. |
USA
|
| Pusher |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Provision of communication services between customer and customer’s end-users and realtime update on responsive webpages. |
USA for customers on www.snapengage.com and www.teamsupport.com
Europe for customers on eu.snapengage.com |
| Sisense, Inc. |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Data analytics |
USA
|
| SocketLabs Acquisition, LLC |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Email Communication |
USA
|
| Twilio (dba Twilio and dba Sendgrid) |
Personal data contained in communications customers send or receive through TeamSupport’s services. |
Provision of voice and short text service communication between customer and customer’s end-users, for customers who have enabled the call-me or sms-to-chat features |
USA for customers on www.snapengage.com and www.teamsupport.com
Europe for customers on eu.snapengage.com
|
