Private Customer Service Cloud, Help Desk Software Cloud

The Benefits of the TeamSupport Private Help Desk Software Cloud Option

Exclusive to TeamSupport

TeamSupport is the only online helpdesk and customer service software solution that provides a completely private offering for your company.
Customized Set-Up

Our private customer service cloud solution includes customized onboarding and training to expedite user adoption and increase customer satisfaction.
Your Own Private Cloud

TeamSupport’s private cloud option is your private instance of TeamSupport with the highest level of security
Dedicated Support
Our private cloud option includes specialized support dedicated to meeting your customers needs as well as yours.

Global Hosting Options

Your choice of data center locations to satisfy regional security and performance requirements.

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Online support software. Nothing to install, no additional software to buy, nothing to manage yourself. Access your help desk on any browser.

Low monthly fee per user and NO HIDDEN FEES. Setup, on-boarding, and all customizations are included in our simple pricing.

Private, dedicated customer service cloud storage for your use only. The best customer support software with no hardware hassles and no security concerns.

Best reliable and customizable ticket tracking around.

Raiko Gavaric

PrintFleet Inc.

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What’s included?

Support Desk

Enterprise

Customer Management

Support Desk

Enterprise

Complete Customer and Contact Database

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Unlimited Customers and Contacts

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Ticket History by Customer or Contact

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Customer Notes with Alerts

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Customer Distress Index™

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Customer Insights™

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Ticket Management

Support Desk

Enterprise

Simple Email Integration with Email-To-Ticket

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Phone-To-Ticket (RingCentral)

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My Tickets List

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Custom Fields, Statuses, and Properties

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Conditional Custom Fields

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Assign Tickets to Users or Groups

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Ticket Collision Prevention

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Ticket Automation & Workflows

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Related & Family Tickets

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Integrated Screen Recordings

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File Attachments

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Log Private or Public Actions with Notifications

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Mobile Agent Tools

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Customer Self-Service

Support Desk

Enterprise

Basic and Advanced Customer Portals

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Internal and External KnowledgeBase

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Fully Customizable Portals can be Embedded in Your Website

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Community Forums

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Ticket Deflection

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Support Desk

Enterprise

Water Cooler™ Internal Social Network & Internal Chat

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Products & Inventory

Support Desk

Enterprise

Product Database

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Product & Version Tracking

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Inventory & Asset Tracking

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Link Products & Versions to Tickets and Customers

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Customer Portal Can be Customized by Product

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Product Lines™

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Best-in-class Reporting & Analytics

Support Desk

Enterprise

100s of Stock Reports "out-of-the-box"

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Customizable Dashboard

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Agent and Group Reporting

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Advanced Custom Reports

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Support Desk

Enterprise

CRM Including Salesforce, Oracle, Highrise, and Zoho

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Developer Tools Including Jira and Beanstalk

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Other Business Tools Including MailChimp, NiceReply, Dropbox, CustomerThermometer, and Facebook

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Zapier Integration Platform

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Security & Controls

Support Desk

Enterprise

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Sandbox Test Environment

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Rights Management

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Assign Users to Multiple Groups (Teams)

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Help and Support

Support Desk

Enterprise

Web-based SaaS Solution

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Low Startup Cost/Low Cost of Ownership

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Onboarding/Training

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Technical Support (Email, Phone, LiveChat)

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Multi-Timezone Support

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Online Documentation

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