Customer Service Private Help Desk Software Cloud, Cloud Service Cloud Solution

The Benefits of the TeamSupport Private Help Desk Cloud Option

Exclusive to TeamSupport

TeamSupport is the only online helpdesk and customer service software solution that provides a completely private offering for your company.
Customized Set-Up

Our private customer support cloud solution includes customized onboarding and training to expedite user adoption and increase customer satisfaction.
Your Own Private Cloud

TeamSupport’s private cloud option is your private instance of TeamSupport with the highest level of security
Dedicated Support

Our private cloud option includes specialized support dedicated to meeting your customers needs as well as yours.
Global Hosting Options

Your choice of data center locations to satisfy regional security and performance requirements.

Click here to chat with Sales and learn more!

Online support software. Nothing to install, no additional software to buy, nothing to manage yourself. Access your help desk on any browser.

Low monthly fee per user and NO HIDDEN FEES. Setup, on-boarding, and all customizations are included in our simple pricing.

Private, dedicated customer service cloud storage for your use only. The best customer support software with no hardware hassles and no security concerns.

Best reliable and customizable ticket tracking around.

Raiko Gavaric

PrintFleet Inc.

demo-screenshot-2020

Schedule a Demo

demo-screenshot-2020

Interested in seeing what TeamSupport can do for you? Sign up for a demo and see for yourself why TeamSupport is the industry's top B2B help desk software.

Yes, I'd love a demo

What’s included?

Support Desk

Enterprise

Customer Management

Support Desk

Enterprise

Complete Customer and Contact Database

Check

Check

Unlimited Customers and Contacts

Check

Check

Ticket History by Customer or Contact

Check

Check

Customer Notes with Alerts

Check

Check

Customer Distress Index™

Check

Check

Check

Check

Customer Insights™

Check

Check

Ticket Management

Support Desk

Enterprise

Simple Email Integration with Email-To-Ticket

Check

Check

Phone-To-Ticket (RingCentral)

Check

Check

My Tickets List

Check

Check

Custom Fields, Statuses, and Properties

Check

Check

Conditional Custom Fields

Check

Check

Assign Tickets to Users or Groups

Check

Check

Ticket Collision Prevention

Check

Check

Ticket Automation & Workflows

Check

Check

Related & Family Tickets

Check

Check

Integrated Screen Recordings

Check

Check

Check

Check

File Attachments

Check

Check

Check

Check

Log Private or Public Actions with Notifications

Check

Check

Mobile Agent Tools

Check

Check

Customer Self-Service

Support Desk

Enterprise

Basic and Advanced Customer Portals

Check

Check

Internal and External KnowledgeBase

Check

Check

Fully Customizable Portals can be Embedded in Your Website

Check

Check

Community Forums

Check

Check

Check

Check

Ticket Deflection

Check

Check

Support Desk

Enterprise

Water Cooler™ Internal Social Network & Internal Chat

Check

Check

Check

Check

Check

Check

Check

Check

Products & Inventory

Support Desk

Enterprise

Product Database

Check

Check

Product & Version Tracking

Check

Check

Inventory & Asset Tracking

Check

Check

Link Products & Versions to Tickets and Customers

Check

Check

Customer Portal Can be Customized by Product

Check

Check

Product Lines™

Check

Check

Best-in-class Reporting & Analytics

Support Desk

Enterprise

100s of Stock Reports "out-of-the-box"

Check

Check

Customizable Dashboard

Check

Check

Agent and Group Reporting

Check

Check

Advanced Custom Reports

Check

Check

Support Desk

Enterprise

CRM Including Salesforce, Oracle, Highrise, and Zoho

Check

Check

Developer Tools Including Jira and Beanstalk

Check

Other Business Tools Including MailChimp, NiceReply, Dropbox, CustomerThermometer, and Facebook

Check

Check

Zapier Integration Platform

Check

Check

Check

Check

Security & Controls

Support Desk

Enterprise

Check

Check

Sandbox Test Environment

Check

Check

Rights Management

Check

Check

Check

Check

Assign Users to Multiple Groups (Teams)

Check

Check

Help and Support

Support Desk

Enterprise

Web-based SaaS Solution

Check

Check

Low Startup Cost/Low Cost of Ownership

Check

Check

Onboarding/Training

Check

Check

Check

Check

Technical Support (Email, Phone, LiveChat)

Check

Check

Multi-Timezone Support

Check

Check

Online Documentation

Check

Check