Demo
 
Free Trial

Why Choose TeamSupport as a Desk.com Replacement?

TeamSupport vs ZenDesk

TeamSupport vs FreshDesk

TeamSupport vs Service Cloud

TeamSupport vs Intercom

TeamSupport vs Zoho Desk

TeamSupport

95% Customer Satisfaction :)

Users rate our own customer support at 91%

94% of users say our product is going in the right direction

8.7 out of 10 for Customer and Contacts database

Private cloud option*

Desk.com

64% Customer Satisfaction :(

Users rate Service Cloud's customer support at 84%

80% of users say their product is going in the right direction

8.0 out of 10 for Customer and Contacts database

No private cloud option*
 

Looking for a Better Desk.com customer support alternative?

TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the G2 Crowd Help Desk Grid Report. And we have a built-in bi-directional integration with Salesforce for full 360 degree customer view!

Get the Report

customer-support-software-demo.jpg

Looking for a Better Desk.com customer support alternative?

TeamSupport is a better B2B customer service alternative to Desk.com as rated by real users in the G2 Crowd Help Desk Grid Report. And we have a built-in bi-directional integration with Salesforce for full 360 degree customer view!

Get the Report

customer-support-software-demo.jpg

User Satisfaction

TeamSupport
  • 88% of users recommend TeamSupport 
  • 94% for ease of doing business
  • 89% for ease of use
  • 90/100 for ease of admin 
  • 87/100 for ease of setup 
Desk.com *from Salesforce
  • 81% of users recommend Desk.com 
  • 85% for ease of doing business
  • 83% for ease of use
  • 83/100 for ease of admin 
  • 81/100 for ease of setup 
Get the Report
TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller Jackrabbit Technologies

Heather_Mueller-Jackrabbit.jpg
TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook Ontology Systems

Raimund_Hook-Ontology_Systems.jpg
It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley ICANotes

Sandy_Crowley-ICANotes.jpg

Compare TeamSupport & Desk.com Features

TeamSupport

$75 per user/Monthly

  • 8.6/10 for SLA management
  • 9.0/10 for ticket collaboration
  • 8.8/10 for product & version tracking
  • 8.7/10 for reporting & dashboards
  • 88% for attachments and screencasts
  • 87% for chat/live support
  • 91% for ticket creation user experience
  • 87% for response automation

Desk.com

$150 per user/Monthly

  • 7.9/10 for SLA management
  • 8.2/10 for ticket collaboration
  • 7.9/10 for product & version tracking
  • 7.8/10 for reporting & dashboards
  • 78% for attachments and screencasts
  • 80% for chat/live support
  • 86% for ticket creation user experience
  • 83% for response automation

 

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

 

private-cloud-4.png

Looking for Private Cloud?

TeamSupport customer support software offers a private cloud version to satisfy your regional security and performance requirements.

 

private-cloud-4.png