TeamSupport, the industry's top B2B (business to business) customer support software solution, today announced it has obtained a significant growth investment from Level Equity. The investment will enable the company to accelerate the expansion of its technology, customer success, sales, and marketing initiatives.
The funding comes at a perfect time, as Gartner recently announced that Customer Relationship Management (CRM), which includes Sales, Marketing, Customer Support and Customer Success, was the largest software market in 2017. Gartner also predicts CRM will continue to be the fastest growing software market through 2018 and beyond.
"Customer support is a critical piece of business success, and our unique focus on the needs of B2B organizations has been extremely well received in the market," said Robert C. Johnson, CEO and Co-Founder of TeamSupport. "We have seen tremendous growth over the past several years and as a result have had a great deal of interest in our business. We took a very strategic approach to our decision to bring on an investment partner that would share our vision and help accelerate our growth in this rapidly expanding market. Level's investment enhances our commitment to providing the best customer success platform for B2B and we're excited to continue building and expanding our distinctive solution."
Founded in 2009 to address the unique pain points facing B2B technology support teams, TeamSupport grew organically for several years before raising a modest Series A investment round in 2014. As expected, this funding helped the company grow to become one of the industry's leading customer support software suites, making a name for themselves among industry competitors like Zendesk, Freshdesk and Salesforce Service Cloud in the rapidly growing customer support software market.
"We're excited to partner with Robert and the rest of the management team at TeamSupport to accelerate their growth," said Sarah Sommer, Partner at Level Equity. "The customer support and success marketplaces are expanding rapidly, and TeamSupport is uniquely positioned to become a dominant player in the space."
The company has realized many accomplishments over the years and introduced innovative features that are especially valued in B2B including a Visual Support suite, best-in-class Service Level Agreement (SLA) function, and most recently the addition of IBM Watson-powered Sentiment Analysis.
TeamSupport was designed from the ground up by B2B support professionals, especially for organizations that provide external customer support. The TeamSupport solution offers an array of tools that make it simple for teams to work together, share information, and access their collective knowledge to solve customer challenges. TeamSupport makes it easier for support agents to resolve individual tickets while managing the overall customer relationship. Find out more at www.teamsupport.com.
About Level Equity
Level Equity is a New York City based private investment firm. Through their growth equity and structured capital business lines, Level invests in outstanding growth businesses. The firm manages $940 million in long-term, committed investment funds in support of this strategy. Level seeks out growing businesses led by excellent founders and managers using technology to create change in their markets.