Customer Service Metrics – The True Test
This was an interesting commentary about customer service metrics and their validity. I know I have had similar experiences with many service providers. It is fascinating how the metrics can actually interfere with providing quality customer service. What kind of service do you strive to provide when no one is testing or watching?
December 2nd, 2011 at 8:55 am
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December 2nd, 2011 at 8:56 am
[...] Customer Service MetricsWeb based Customer Service and Help Desk application that solves your customer support needs. Our on-demand system manages issues, bugs, features and tasks. [...]
December 3rd, 2011 at 10:17 am
[...] Customer Service MetricsWeb based Customer Service and Help Desk application that solves your customer support needs. Our on-demand system manages issues, bugs, features and tasks. [...]