TeamSupport ticket system CEO Robert C. Johnson helpdesk help desk software

Robert C. Johnson, President and CEO

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Robert C. Johnson is the co-founder and CEO of, a cloud-based, B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert’s industry experience as a business leader and a customer inspired him to create TeamSupport to give Support Desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.

Prior to founding TeamSupport, Robert was President and CEO of Sundance Digital, one of the world’s leading providers of automation software to television and cable broadcasters. The company was sold in 2006 to Avid Technology (Nasdaq: AVID).

A recognized business leader and entrepreneur, Robert currently serves on the Board of Directors of Dallas Angel Network, a venture capital fund that supports entrepreneurs launching innovative new business ventures. He also has served as a mentor and investor with Tech Wildcatters, a Dallas-based mentor-driven seed accelerator focused on B2B and B2B2C technology that has been named one of Forbes’ Top 10 seed accelerators. He also previously served on the Board of Directors of Gale Force Petroleum Corporation (TSX Venture: GFP), a public oil and gas company.

An alumnus of Colgate University in Hamilton, New York, Robert serves on Colgate’s Alumni Council and is actively involved in its Thought Into Action Institute, which pairs up-and-coming student entrepreneurs with alumni mentors to support them in developing a new business or nonprofit, and with the Entrepreneurs of New York (ENY) Fund, which helps advance the for-profit and nonprofit business ideas of Colgate students and alumni.

>> Read Robert’s guest column in Wired, “A Tale of Two Rental Car Companies”

>> Read Robert’s guest column in destinationCRM

>> Read Robert’s latest guest column in Wired, “There’s No Summer Vacation for Customer Service”

>> View Robert’s customer service video series produced by Chron (eHow)

>> View Robert’s customer service and leadership video series. 

Passionate About Customer Service Because: Loyal and satisfied customers are the key ingredient to any successful business.

When Not Working to Revolutionize the Help Desk Industry: Robert takes to the skies as an aerobatic pilot.

Currently Reading: Wall Street JournalWired,, PC World, TechCrunch

Favorite Quote: Well done is better than well said. (Benjamin Franklin)


Eric Harrington, COO

Eric Harrington is a proven customer support and product manager. Prior to co-founding TeamSupport, he has held managing director roles in customer service and support for Avid Technology and Sundance Digital, Inc. Eric has successfully led a number of business initiatives that include developing technology solutions and bringing them to market; designing front and back office operations; and managing both software development and customer support teams in fast-paced, agile environments.

Passionate About Customer Service Because: When customers are happy, everyone is happy!

When Not Working to Revolutionize the Help Desk Industry: Eric is taking random road trips with his family.

Favorite Quote: Chop your own wood, and it will warm you twice.” (Henry Ford)

kevin jones member

Kevin Jones, CTO

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Kevin Jones leads TeamSupport’s engineering and development functions. Prior to joining TeamSupport, Kevin served as Senior Development Manager for Avid Technologies broadcast automation products where he and his team were responsible for developing cutting-edge technologies for broadcast facilities around the globe. He has in-depth experience in writing mission critical software solutions in a 24/7 environment. Kevin’s extensive background includes deep knowledge of software architecture, design, product development and engineering.

Passionate About Customer Service Because: Helping others is the key to success–not only in business, but in life.

When Not Working to Revolutionize the Help Desk Industry: Kevin is cheering on his team, the Texas A&M Aggies.

Currently Reading: Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)

Favorite Quote: “Do what you do so well that others will want to see it again–and bring their friends!” (Walt Disney)

joanne hathaway controller

Joanne Hathaway, Controller

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Throughout her career, Joanne Hathaway has held multiple positions in administration, finance and human resources. An expert managing front- and back-office procedures, she has learned to be adept at multitasking and juggling roles. She now manages the daily financial needs for TeamSupport, jumping in to assist with marketing and other requests as they arise.

Passionate About Customer Service Because: Joanne is passionate about people and about creating healthy, mutually beneficial relationships in all aspects of her life, whether that be at work or home.

When Not Working to Revolutionize the Help Desk Industry:  Joanne is practicing yoga, hiking and spending time with family.

Currently Reading: Duct Tape Marketing, B2B, Entertainment Weekly

Favorite Quote: “If everyone is thinking alike, then somebody isn’t thinking.” (George S. Patton)