Robert C. Johnson, President and CEO
>> Contact Robert
A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert Johnson knows the power of excellent customer service. Prior to co-founding TeamSupport, he was the CEO and majority owner of Sundance Digital, which provided large-scale automation systems to television and cable operators around the globe and was sold to Avid Technology (NASDAQ:AVID) in 2006. World-class customer support has been a defining characteristic of every company Robert has been involved with, and that passion inspired the creation of TeamSupport.
>> Read Robert’s guest column in Wired, “A Tale of Two Rental Car Companies”
>> Read Robert’s guest column in destinationCRM
>> Read Robert’s latest guest column in Wired, “There’s No Summer Vacation for Customer Service”
>> View Robert’s customer service video series produced by Chron (eHow)
Passionate About Customer Service Because: Loyal and satisfied customers are the key ingredient to any successful business.
When Not Working to Revolutionize the Help Desk Industry: Robert takes to the skies as an aerobatic pilot.
Currently Reading: Wall Street Journal, Wired, Mashable.com, PC World, TechCrunch
Favorite Quote: Well done is better than well said. (Benjamin Franklin)
Eric Harrington, CIO
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A former U.S. Marine who spent much of his career developing IT advancements at Camp Pendleton, California, Eric Harrington is a proven customer support and product manager. Prior to co-founding TeamSupport, he has held managing director roles in customer service and support. Eric has successfully led a number of business initiatives that include developing technology solutions and bringing them to market; designing front and back office operations; and managing day-to-day business, sales and support operations.
>> Read what inspired Eric to co-found TeamSupport.com
Passionate About Customer Service Because: When customers are happy, everyone is happy!
When Not Working to Revolutionize the Help Desk Industry: Eric is taking random road trips with his family to explore all of the hidden gems in our great country. He also spends time in the country and always has a farm project going.
Currently Reading: Fort Worth Star Telegram, Cultofmac.com, Fastcompany.com.
Favorite Quote: Chop your own wood, and it will warm you twice.” (Henry Ford)
Kevin Jones, CTO
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Kevin Jones leads TeamSupport’s engineering and development functions. Prior to joining TeamSupport, Kevin served as Senior Development Manager for Avid Technologies broadcast automation products where he and his team were responsible for developing cutting-edge technologies for broadcast facilities around the globe. He has in-depth experience in writing mission critical software solutions in a 24/7 environment. Kevin’s extensive background includes deep knowledge of software architecture, design, product development and engineering.
Passionate About Customer Service Because: Helping others is the key to success–not only in business, but in life.
When Not Working to Revolutionize the Help Desk Industry: Kevin is cheering on his team, the Texas A&M Aggies.
Currently Reading: Raving Fans: A Revolutionary Approach to Customer Service (Ken Blanchard)
Favorite Quote: “Do what you do so well that others will want to see it again–and bring their friends!” (Walt Disney)
Joanne Hathaway, Controller
>> Contact Joanne
Throughout her career, Joanne Hathaway has held multiple positions in administration, finance and human resources. An expert managing front- and back-office procedures, she has learned to be adept at multitasking and juggling roles. She now manages the daily financial needs for TeamSupport, jumping in to assist with marketing and other requests as they arise.
Passionate About Customer Service Because: Joanne is passionate about people and about creating healthy, mutually beneficial relationships in all aspects of her life, whether that be at work or home.
When Not Working to Revolutionize the Help Desk Industry: Joanne is practicing yoga, hiking and spending time with family.
Currently Reading: Duct Tape Marketing, B2B, Entertainment Weekly
Favorite Quote: “If everyone is thinking alike, then somebody isn’t thinking.” (George S. Patton)