Sending A Customer Service Survey When A Ticket Is Closed
The best help desk customer support and customer service teams often utilize surveys to keep their finger on the pulse of the customer.
Surveys are a great way to solicit feedback and make sure that your customer support is meeting the expectations of your customers. Here’s a tip on how to send a survey to your customer once a ticket has been closed.
When a ticket is closed, you have the option to send a special email – and customize the contents of that email to include a link to your survey tool of choice.
To do this, go to Admin->Custom Properties tab and select Ticket Status. Within each Ticket Type, you will see a set of Statuses – one of which you can set the “Closed Email”.
Next, you will want to edit the email that is sent when the ticket is closed. To do this, go to Admin -> Email tab and scroll to the bottom where you see the Email Templates section. The email you want to select and edit is “Ticket Closed”.
Just edit the body of this email to add your personalized message and a link to your survey system.
Hope you readers found this one useful!
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