Your customers rely on you to provide a specific level of service–and we’ll help you deliver! TeamSupport can help you track your service level agreements to make sure you don’t violate contractual requirements with your customers.
We use SSL 128-bit encryption and other privacy protection technology to secure all of our data. We are continually developing our world-class infrastructure to ensure the security and privacy of our clients’ information. With Team Support you can be sure your data is safe.
Strong password requirements, failed attempts lockout and optional password expiration settings ensure you have maximum control to secure your customer support software account. Advanced technoloy also allows us to monitor and protect customer accounts.
TeamSupport’s powerful rights management capabilities enable you to restrict access to certain information. You can limit an agent’s access to certain ticket types, specific customers, or just the tickets assigned to them. You can also control which tools are presented to each user.