*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.
Mohammed joined SAP in the summer of 2017 as Global Head of Product Support. He is an experienced services executive, with more than 30 years’ background leading enterprise support organizations. His background includes the leadership of various enterprise support organizations at Oracle, as well as the successful transformation of support from on-premise to cloud at Skillsoft, where he led the customer support and the cloud operations organizations. Mohammed is a progressive thought-leader with an accomplishment record of providing effective multi-faceted, innovative support to global enterprise customers.