*Part of the 'Customer Support Technology for Customer Success' Series Co-Presented by TeamSupport and the Association of Support Professionals
As Senior Program Manager for User Experience within Technical Support’s Global Operations and Programs team, Dave's focus is on Search as a means of enabling self-service for customers, and assisted Support for Technical Support. Dave designs, plans, and implements increasingly complex Machine Learning and AI/automation systems, particularly for customers who need long-term skills development.
Birgit Hansen is the Program Manager for Content & Knowledge, Global Support Programs at Tableau Software. With a ten year background in project and release management, obtained through positions in IT service delivery, video game releases, business intelligence planning and execution, and technical content management and authoring, Birgit has particular expertise in Business Intelligence and Analytics.
Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.