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Customer Success & Support: A Digital Transformation

TeamSupport CEO Robert Johnson interviewed Jennifer MacIntosh, Customer Experience Industry Advisor & ASP Board Member to learn more about the digital transformation in the works with support and success. 

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This webinar is part of our online Customer Support Technology for Customer Success series co-presented by TeamSupport customer support software and the Association of Support Professionals (ASP)

Robert C. Johnson
CEO, TeamSupport


Robert C. Johnson is the co-founder and CEO of TeamSupport, a B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert was inspired to create TeamSupport to give support teams the tools and best practices to enhance customer loyalty and positively impact product sales.

Jennifer MacIntosh
Customer Experience Industry Advisor


Recognized as one of the Top Women Leaders in SaaS, Jennifer MacIntosh has over 20 years experience working with high-tech and financial services companies helping them to establish, lead, and grow their Customer Experience and Success practices. She is a customer advocate who builds transformational customer engagement, adoption and value realization services. At  Coveo, Jennifer built their Customer Success, Experience, Training and self-service practices from scratch. She has also held executive roles improving the customer experience at Yahoo, Quest Software (Dell) and Cognos (IBM).