SLA's: Setting The Bar For Your Customer Support

September 28, 2022 11AM-12PM CST

Are you looking to become a TeamSupport platform expert, earn your TSU Master’s degree, and gain valuable insight into how to best leverage your data for increased customer happiness? Then look no further and join in on this month’s customer-exclusive TSU Webinar!


In September, we’re learning best practices for setting up and implementing customer service level agreements.

This instructional webinar will illustrate:

  • The most efficient way to set up an SLA
  • How to correctly assign SLAs to customers
  • How to use SLAs to monitor tickets
  • Building reports around SLA fulfillment
This educational webinar is intended for all Support users and will not only get you one step closer to attaining your TSU Master’s  degree, but will also help you be more effective with your TeamSupport solution and improve your customer relationships. 
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This educational webinar is part of our monthly TeamSupport University Webinar series that teaches best practices for TeamSupport users while earning your TSU Degree.

How to qualify for a TSU degree? Attend 5 TSU webinar class sessions and earn a bachelor's degree. Use the degree on your Linkedin page, your resume and even internally to showcase your knowledge with the robust platform.  Attend 10 webinars earn your Master's Degree. Attend 15 webinars to earn your TSU PHD.

About the Hosts

Grayson headshot
Grayson Birkelbach
Onboarding Specialist for TeamSupport
  • Years of experience working with customers: I have been working with customers in the Training and Onboarding field for 16 years now, primarily with SaaS cloud solutions. 
  • Favorite area of TeamSupport: My favorite part of TeamSupport is the Customer Hub and how you can customize your customer experience. 
  • Most underappreciated area of TeamSupport: I love how you can create a guided path of documentation with the Wiki. It's also a great collaboration tool for text-heavy projects.  
  • Fun fact: I played ice hockey throughout high school and college and still play whenever I can, even though it's hard to find any ice in Texas. 


Evan headshot

Evan Elder
Onboarding Specialist for TeamSupport
  • Years of experience working with customers: I have over 6 years of experience onboarding customers in the automotive and housing industries prior to joining TeamSupport. 
  • Favorite area of TeamSupport: My favorite area of TeamSupport would be the Customer Hub, because it gives customers a central area to manage their issues and effectively communicate to users. On the business side, there's the added bonus that it could be fully customized and integrated indirectly into internal systems!
  • Most underappreciated area of TeamSupport: Ticket Tags assist in suggested solutions, ticket deflection and can be useful for reporting purposes as well.
  • Fun fact: 2 years ago, I set a goal to read 10 books during the year. I easily passed that goal and in 2020 I tallied 35. And my favorite dog breed is the Corgi!