Why SnapEngage 

Chat is what we do, and we excel at it

SnapEngage has a singular focus – providing our clients with incredible digital conversation platforms tailored just for them that exceed their expectations.

We’ve been an industry innovator since our start 12 years ago, bringing together our vision and expertise to shape what’s next in chat.

Our revolutionary technology is designed to foster stronger human connections. We never lose sight of what matters: helping our clients find the fastest route to happy customers. 

Today’s companies have complex communications environments that demand deep technology expertise to implement a seamlessly integrated conversation platform. That’s what we do.

Header-Image-Orange-SnapEngage
Expertise and Trust

We're chat experts so you don't have to be 

We take the lead to craft a chat solution that surpasses your goals, and then provide our latest advancements so you’re always operating at peak performance. We don’t provide software, we provide peace of mind.

customer-support-morale

We deliver our clients peace of mind every day

left-quote Created with Sketch.

We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.

dropbox_circle_color-512
Mark Johnson
Customer Service Director, Dropbox

Trusted by thousands of companies around the world

We had outgrown our chat tool – we needed to do more complex routing at scale. But we didn’t want to lose the personal touch we had with our customers. The SnapEngage experts tailored our platform to how we work, and it’s integrated across our environment from Sales to Customer Support. Their expertise in all things chat allows us to do things we didn’t even know were possible.
dropbox_circle_color-512
Mark Johnson, Customer Service Director @ Dropbox
SnapEngage Promises

The future of digital customer engagement is here.

The power of digital conversations

The future of digital customer engagement is here.

for Customer Support
Customers expect fast, expert and valuable interactions. Improve time to resolution, time to customer satisfaction, and time to revenue expansion. Positive and meaningful conversations with your customers are the key to long-term growth.
for Unified Customer Experience
Remove silos between teams. Create more upsell opportunities. Turn your support team into a revenue generation engine. Improve satisfaction and retention. Maximize customer lifetime value. SnapEngage makes it easier than ever to tap into the revenue potential of your existing customer base so that you can create happy customers forever.
for Mid-size and Enterprise
SnapEngage is built to enterprise-class standards. We support global businesses that require exacting customization capabilities with the ability to quickly scale across products, teams, geographies, and more. Our secure omnichannel platform integrates seamlessly with complex technology ecosystems. Trusted experts will guide you every step of the way with personalized onboarding, premium professional services and ongoing success check-ins.
for Small Business
It’s all about growth. Use SnapEngage to build meaningful customer relationships so that you remain agile while scaling your business. Leverage live chat and automation to offer personalized 24/7 service, increase customer satisfaction and propel your business to the next level. We have the expertise and robust platform to support you at every growth milestone.
for Whitelabel Service and Technology Partners
Partner with SnapEngage and create a new revenue stream. Pair your product or service offering with a feature-rich, highly-configurable live chat solution. We’re the world’s first chat provider to offer a fully white labeled reseller partnership program. Our partner platform offers deep customization, ability to scale, automation, and industry-leading accelerated onboarding. Our 12+ years of expertise enables BPOs and technology integration partners to grow entire new channels.
for Healthcare (and Other Industries)

Rapidly and securely increase patient engagement with the world’s first HIPAA compliant chat. Modernize communication, increase patient satisfaction, and reduce cost-per-interaction. We’re experts in this space and can help you quickly deploy a solution that generates results so you can focus on what matters most: quality patient care.

Seeking solutions for a different industry?
As one of the most customizable and robust live chat solutions on the market today, SnapEngage was designed to support the unique needs of other major, global industries including software, financial, manufacturing, e-commerce, non-profit and franchise. 
The SnapEngage Digital Conversation Platform

Scale and grow your business with flexible enterprise-class solutions

1] Industry-leading Routing and Branding Customization 

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

 

2] Powerful Chatbot Technology to Automate and Scale

Advanced, easy-to-configure smart task bots

Advanced chatbot API for fully custom AI bots

FAQ Answer Bot

Survey Bot

 

3] Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

 

4] Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

 

5] Analytics & Insights to Continuously Optimize Your Outcomes

Pre-built and customizable reports for better data-driven decisions

Real-time chat dashboard of agent activity

See chat volume vs. team capacity to efficiently staff 

Agent performance and metrics

 

6] Omnichannel - Meet Your Customers Where They Are

Web and mobile-optimized visitor chat

In-app native mobile SDK

SMS (including HIPAA-SMS)

Facebook Messenger, Twitter, WeChat

Industry-leading Routing and Branding Customization

Advanced routing, team organization, and escalation paths

Completely configurable behaviors and workflows

Customize every aspect of look, feel, & branding with Design Studio

Data-driven personalized messages and proactive engagement

Powerful Chatbot Technology to Automate and Scale

  • Advanced, easy-to-configure smart task bots
  • Advanced chatbot API for fully custom AI bots
  • FAQ Answer Bot
  • Survey Bot

Integrates With Your Technology Ecosystem

CRM Systems (Salesforce, MS Dynamics, SAP) 

Helpdesk (Zendesk, Teamsupport, HelpScout)

Marketing (Hubspot)

SnapEngage APIs for custom integrations

Security and Compliance You Can Trust

SnapEngage is SOC 2 certified

The first live chat platform built to comply with HIPAA

Secure credit card collection, data masking, and PCI compliant payment via chat

GDPR & full EU instances

What makes SnapEngage different

We’re always beside you, ready to help chat-icon

Like you, we believe in putting the customer first. We listen and shape our chat strategy to your goals – and your pain points – and make sure we excellently support your current environment. Our experts lead the collaborative process to craft a plan of action tailored specifically for you while proactively laying the foundation for your continued future growth and success.