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TEAMSUPPORT VS. SERVICE CLOUD

A Salesforce Service Cloud alternative for B2B customer support

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Why Choose TeamSupport over Salesforce Service Cloud?

Cost
Satisfaction
Quality of support
Is the product headed in the right direction?
Ease of doing business
Ease of use
Ease of admin
Ease of setup
Estimated payback period
Private cloud option?
Average time to go live
SLA management
Customer and contacts database
Ticket collaboration
Product and version tracking
Reporting
Dashboards
Attachments and screencasts
Chat/live support
Ticket creation user experience
Response automation
TeamSupport
Cost
$65 per user/month
Satisfaction
87% would recommend
Quality of support
90%
Is the product headed in the right direction?
92% yes
Ease of doing business
94%
Ease of use
89%
Ease of admin
90%
Ease of setup
86%
Estimated payback period
12 months
Private cloud option?
Yes
Average time to go live
1.4 months
SLA management
86%
Customer and contacts database
88%
Ticket collaboration
90%
Product and version tracking
88%
Reporting
85%
Dashboards
88%
Attachments and screencasts
88%
Chat/live support
86%
Ticket creation user experience
91%
Response automation
87%
Service Cloud
Cost
$150 per user/month
Satisfaction
82% would recommend
Quality of support
83%
Is the product headed in the right direction?
80% yes
Ease of doing business
86%
Ease of use
82%
Ease of admin
82%
Ease of setup
77%
Estimated payback period
17 months
Private cloud option?
No
Average time to go live
2.6 months
SLA management
83%
Customer and contacts database
85%
Ticket collaboration
83%
Product and version tracking
83%
Reporting
83%
Dashboards
83%
Attachments and screencasts
80%
Chat/live support
82%
Ticket creation user experience
85%
Response automation
84%
All satisfaction statistics based on user ratings from G2 Grid® Report for Help Desk | Fall 2019
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Do your research.

The G2 Grid® Report for Help Desk compares popular help desk and customer support software options based on real user reviews. Take a look and see how TeamSupport stacks up to the competition.

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TeamSupport has acquired a fabulous team that actually cares and listens to its clients. They treat you like a person and not just another number.

Heather Mueller
Jackrabbit Technologies

TeamSupport has been instrumental in offering our clients a one-stop support portal, that we can manage easily and reliably hand off between agents.

Raimund Hook
Ontology Systems

It has dramatically increased the efficiency of our support team. We've been able to handle 43% more tickets with 30% less staff since implementing TeamSupport.

Sandy Crowley
ICANotes
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See why TeamSupport is a great alternative to Salesforce Service Cloud

Sign up for a personalized demo and experience TeamSupport: help desk software built for B2B customer service. We even have a built-in bi-directional integration with Salesforce for a 360° view of your customers!

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